Privacy Policy

This Privacy Policy explains how UBAS collects, uses, stores, and safeguards your personal information when you visit our website, use our SaaS applications, or interact with our services. It applies to all UBAS products and services, including WAZONE, Elastic Social, HRMS, School Management System, SEO Suite, AI Voice Agent, and any future applications offered through ubas.in.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our services.

Personal Information

We may collect:

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Billing Information
• Account Credentials
• Job Title

Business Information

Depending on the services you use, we may process:

• Employee information
• Customer contacts
• Student records
• Parent information
• Business communication data
• Social media account connections
• Marketing campaign information
• Website analytics
• WhatsApp automation data

Automatically Collected Information

When you visit our website, we may collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Location (where permitted)
• Pages Visited
• Session Duration
• Cookies and Usage Statistics

2. How We Use Your Information

The information we collect is used to provide secure, reliable, and personalised services. We may use your information to:

• Create and manage your account
• Deliver SaaS products and services
• Process subscriptions and payments
• Improve platform performance
• Provide technical support
• Send service updates and notifications
• Respond to enquiries
• Monitor platform security
• Detect fraudulent activity
• Improve customer experience
• Develop new products and features

We will never sell your personal information to third parties.

3. Cookies and Tracking Technologies

UBAS uses cookies and similar technologies to enhance your browsing experience and improve platform performance. Cookies help us:

• Remember your preferences
• Maintain secure login sessions
• Analyse website traffic
• Improve website functionality
• Personalise user experience

You may disable cookies through your browser settings; however, some platform features may not function correctly.

4. Data Sharing and Third Parties

UBAS does not sell or rent customer information. We may share limited information only when necessary with:

• Cloud hosting providers
• Payment gateways
• Email delivery services
• SMS and communication providers
• Analytics platforms
• Government authorities when legally required

All third-party providers are required to maintain appropriate security and confidentiality standards.

5. Data Security

Protecting customer information is one of our highest priorities. We implement industry-standard security measures, including:

• Secure HTTPS encryption
• Role-based access control
• Multi-level authentication
• Database encryption
• Regular security monitoring
• Automated backups
• Infrastructure monitoring
• Secure cloud hosting

While no system can guarantee absolute security, we continuously improve our infrastructure to safeguard your information.

6. Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required, it is securely deleted or anonymised according to our internal retention policies. Customers may request deletion of eligible personal information, subject to applicable legal and contractual obligations.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Update inaccurate information
• Request deletion of your data
• Download your stored information
• Restrict certain processing activities
• Withdraw consent where applicable
• Object to marketing communications

Requests can be submitted through our support team.

8. Children’s Privacy

UBAS services are designed primarily for businesses and educational institutions. We do not knowingly collect personal information directly from children without authorisation from the responsible institution or legal guardian.

For School Management implementations, student information is managed by authorised educational institutions in accordance with applicable privacy regulations.

9. International Data Transfers

Your information may be processed or stored using secure cloud infrastructure located in different regions depending on service availability and customer requirements. UBAS ensures that appropriate safeguards are maintained whenever data is transferred internationally.

10. Third-Party Integrations

Some UBAS products integrate with external platforms such as:

• WhatsApp Business Platform
• Microsoft 365
• Google Workspace
• Social Media Platforms
• Payment Gateways
• Email Services
• SMS Providers
• Cloud Storage Services

Each third-party platform operates under its own privacy policy. We encourage users to review those policies before connecting external services.

11. Product-Specific Privacy

Certain UBAS products process specialised information.

WAZONE

Processes customer conversations, contact information, automation workflows, and messaging history solely for providing WhatsApp automation services.

Elastic Social

Processes connected social media accounts, scheduled posts, engagement metrics, media files, and campaign analytics.

HRMS

Processes employee information, attendance records, payroll-related information, leave requests, and HR documents.

School Management System

Processes student records, parent information, academic data, attendance, examinations, fees, and administrative information.

SEO Suite

Processes website URLs, search performance metrics, keyword rankings, technical audit reports, and optimisation recommendations.

AI Voice Agent

Processes voice interactions, transcripts (where enabled), call logs, customer enquiries, and automation workflows to improve communication services.

12. Policy Updates

UBAS may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our services. Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Consent

By using UBAS services, you provide consent to the collection and processing of your personal and business information as described in this Privacy Policy. Consent is obtained where required by law and may be withdrawn at any time by contacting our support team or by following the opt-out instructions included in marketing communications.

Where consent is required for specific processing activities — for example, certain marketing communications or analytics tracking — UBAS will obtain clear and affirmative consent. Withdrawal of consent will not affect the lawfulness of processing performed prior to withdrawal, nor will it affect processing that is permitted by other legal bases such as contract performance or legal obligations.

Terms of Use (Summary)

These Terms of Use govern your access to and use of UBAS websites, services, and applications. By using UBAS services you agree to comply with these Terms, any applicable service-specific terms, and applicable laws.

Key points

• Accounts and security. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
• Acceptable use. Users must not misuse the services, including unlawful activities, interfering with service operations, or attempting to access other users’ data without authorisation.
• Intellectual property. UBAS retains ownership of its software, trademarks, and content; users are granted only a limited right to use the services according to their subscription.
• Payments and billing. Paid services require timely payment; non-payment may result in suspension or termination.
• Limitation of liability. UBAS provides services “as is” and limits liability to the extent permitted by law.

This summary is not a substitute for the full Terms of Use. For a complete, legally binding terms document, please contact UBAS.